Privacy Policy & Data Security
Our commitment to protecting your personal information, safeguarding browsing privacy, and honoring global data standards.
1. Introduction & Commitment to Privacy
Oraimo Electric Bike operates the web portal at oraimobike.com. We hold privacy in the highest regard and operate under strict standards to protect personal identifiable information submitted by riders and site visitors.
2. Information We Collect
When utilizing our website or communicating with our technical staff, we collect information in the following ways:
Voluntary Submission Data
Information you supply when completing contact inquiries or submitting customer reviews, including your full name, email address, model preferences, and personal correspondence.
Automated Technical Data
Anonymized server log metrics including IP address, browser build, operating platform, referring domain, and time stamps gathered to optimize speed and mobile rendering.
3. Purpose of Processing & Data Utilization
Collected details are applied strictly to:
Respond comprehensively to technical support inquiries and warranty verification tickets.
Publish authentic rider reviews to help community members evaluate frame sizes and torque capabilities.
Monitor security parameters to protect our web portal against fraudulent actions and malicious bot operations.
4. Cookies & Tracking Technologies
We use essential cookies to maintain website navigation, remember form states, and analyze aggregated traffic numbers. You may choose to disable cookies through your browser preferences without losing basic access to our informational resources.
5. Non Disclosure & Third Party Sharing
Oraimo Electric Bike does not trade, rent, license, or sell personal consumer data to commercial marketing brokers or third party advertisers. Information is only shared when legally compelled by valid court subpoena or regulatory statute.
6. CCPA and GDPR Consumer Rights
Under the California Consumer Privacy Act (CCPA) and the European Union General Data Protection Regulation (GDPR), you retain full rights to request confirmation of held data, request permanent data deletion, or revoke previous consent. Contact our privacy team directly at info@oraimobike.com to exercise any applicable statutory right.
7. Data Retention & Encryption Standards
All network communication with our servers is secured using modern Transport Layer Security (TLS 1.3) with 256 bit encryption keys. Records of customer inquiries are kept only as long as necessary to resolve customer care tickets.
Data Protection Officer contact: info@oraimobike.com